Support

Live support chat, FAQs, and guides for fans, DJs, and station owners.

Live support chat

Start a live chat below — every conversation is logged as a support ticket. You can also email us or use the classic ticket form.

support@livebooth.uk

Live chat is fastest. Include your username and role (fan/DJ/station) if you email instead. We typically respond within 1–2 business days.

Live support chat

Chat with our team — your conversation is saved as a support ticket so nothing gets lost.

Prefer a one-shot ticket form? (no chat)

Submit a support ticket

Stream not working? Quick checks (DJs)

  1. Server: rtmp://rtmp.livebooth.uk:1935/live — stream key in the Stream key field only
  2. Click Stop Streaming, paste the current key from Go Live, then Start Streaming
  3. OBS status bar must show a bitrate (e.g. 2500 kbps), not just Connected
  4. Wait for Signal detected on the Go Live preview step before going live
  5. Fans: click Unmute on the player; hard refresh (Cmd+Shift+R) if stuck

Full walkthrough: DJ guide → OBS setup · Go-live procedures

Frequently asked questions

Support

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DJs — streaming

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